Transforming Telemarketing into Unrivaled Success
Whether you're aiming to expand your commercial insurance client base or elevate your financial services, your narrative is the key to success. Share your innovative vision with key decision-makers and watch it resonate.
In a marketplace crowded with voices, your unique message can carve out a distinct space. Let your company’s strengths and uniqueness shine through with a powerful, vocal presence.
Commerical Insurance - Prospect Base Building & Lead / Appointment Generation
We thoroughly analyse your company's unique strengths, geographic presence, and competitive position. We identify your target market based on location, business type, decision-maker job title, number of employees, and turnover. We then source the highest quality GDPR-compliant data. Before any telemarketing activity begins, we provide you with a copy of this database to ensure it meets your requirements and allows you to remove any existing clients.
Our experienced telemarketing team then begins building your prospect bank. Each business is contacted directly at the decision-maker level. We introduce your company as a viable alternative to their current insurance provider. During these conversations, we discuss the decision-maker's thoughts on their commercial insurance, including any issues they've encountered, claims they've made, concerns they have, and coverage they might want to add or remove. We explore their relationship with their current broker and renewal process, gauge their satisfaction with their provider, and determine if they believe their quality of service or premium could be improved. We also assess their confidence in receiving adequate support from their provider in the event of a claim.
During our interactions, we gather key information such as renewal dates, current brokers, insurers, and premiums, which are then added to your database. We also record conversation notes to follow up on relevant points in subsequent contact calls. With permission, we collect additional contact details from the decision-maker, including their mobile number and email address. If the renewal date is within the next four to twelve weeks, we determine whether the decision-maker is genuinely open to considering an alternative commercial insurance supplier. If so, we can either schedule an appointment for one of your sales team to visit the prospect or arrange a convenient time for your team member to discuss their insurance needs in detail over the phone.
For prospects with renewal dates outside this time frame, we arrange a callback three months before renewal to generate an appointment or call at that time. We also secure email opt-in permission, enabling you to send newsletters in the interim.
We manage and maintain your prospect bank for 12 months, generating appointments and calls as renewal dates approach. These are forwarded to you immediately, ensuring prompt follow-up.
You will receive a weekly copy of your prospect bank, along with a full, detailed report to keep you fully informed.
This service is a comprehensive prospect base development and lead generation package.
Our high conversion rates are driven by our deep industry experience. While we don’t provide insurance advice, we understand the field well enough to engage meaningfully with your prospects. Our mature, experienced staff deliver a higher level of service, results, and quality than typical call centres. Our goal is to provide you with ‘lifetime’ clients, not just those seeking alternative quotes while intending to remain with their current broker.
Commercial Financial Services - Prospect building & Lead / Appointment Generation
Our experienced and knowledgeable telemarketing executives excel in discussing commercial finance requirements with businesses, landlords, and developers. Commercial borrowers often need a nudge to take action, and there’s no better prompt for key decision-makers than a direct phone call.
Our high conversion rates stem from our deep industry expertise. While we don’t offer financial advice, we have a strong understanding of commercial finance and can effectively engage with your prospects, finding common ground with ease. Our team consists of mature, experienced professionals who deliver a level of service, results, and quality far beyond the typical call centre operation. We focus on providing you with ‘lifetime’ clients, avoiding those who may not be a worthwhile investment of your time.
Decision-makers in the finance sector are typically receptive to outreach from commercial lenders or brokers. With our knowledge and experience, we conduct professional, meaningful, and productive conversations with the decision-makers you want to target. We don’t rely on scripts, as they often lead to robotic interactions. Instead, our staff engage in natural, flowing conversations that build genuine, quality contacts for your business—not forced, low-quality leads that waste everyone’s time. This ensures a seamless process of delivering vetted, worthwhile potential clients to your sales team.
Our goal is to supply you with the quality and volume of potential clients you need. We strictly adhere to your criteria and only provide contacts that fit within your specified parameters.
We begin by analysing your company’s unique strengths, geographic reach, and competitive advantages. We identify your target market based on location, business type, decision-maker job title, number of employees, and turnover. From there, we source the highest quality GDPR-compliant data. Before initiating any telemarketing activity, we provide you with a copy of this database to verify that it meets your needs and allows you to remove any existing clients.
Our specialities include:
Business Loans
Invoice Finance
Merchant Cash Advances
Asset Finance
Commercial Mortgages
Bridging Finance
Revolving Credit
Business Development Finance
Commercial & Residential Landlord Finance
When you trust us with your new business development, you’re placing your confidence in a team that acts as an extension of your own. We work on a bespoke basis for each client, ensuring that every detail of your campaign is executed with the professionalism and attention to detail you expect.
All live and interested party details are forwarded to you immediately, allowing for swift action.
You will receive a weekly copy of your prospect bank, along with a comprehensive report to keep you fully informed.
In-house Telemarketing Operation Solutions
Do you have a telemarketing team? Are they achieving the results you know they’re capable of? We can boost the productivity of an insurance-based or commercial finance telemarketing team by at least 30%. Managing telemarketing staff is a challenging task that requires specialised strategies to ensure they reach their full potential. Effective telemarketing staff can be difficult to keep focused and productive, but with the right incentives, work environment, and management, they can thrive and deliver outstanding results.
We work on-site with your team over a pre-agreed period. During this time, we assess each member of your telemarketing team individually, identifying areas for improvement. We also evaluate the management of your telemarketing team. After the assessment, we develop personalised training plans for each staff member and create a management plan designed to optimise your team’s performance. We then discuss our findings and proposed strategies with you in detail before returning for intensive, productive, and results-driven on-site training.
Following the completion of our on-site training, we monitor results weekly to ensure the planned improvements and targets are being met. If necessary, we arrange additional on-site visits or Zoom meetings with individual staff members or management to reinforce the training.
If needed, we can fully manage your in-house telemarketing team, covering all aspects including recruitment, training, goal-setting, administration, monitoring, and reporting.
In today's competitive landscape, effective telemarketing can be the difference between mediocrity and market leadership. By leveraging strategic insights, personalized engagement, and expert management, we turn ordinary telemarketing efforts into exceptional success stories. Our approach is designed to not only boost productivity but also to create meaningful connections that drive long-term business growth.